Introduction
A Technology Sales Engineer role (what we internally call a, 'Partner Technical Specialist') within Automation means working for a leader in AI-Powered products. Envision helping clients create a world with less repetitive work and more innovative decisions. Less unplanned downtime and more proactive insight. And less waiting on systems... So that their employees can invest more time on the work they love. Join us and co-create with clients on solutions that makes people more productive and improves business performance, so that they can change the world at a scale not previously possible.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products and services.
Want more jobs like this?
Get jobs in Bangkok, Thailand delivered to your inbox every week.
Your role and responsibilities
As a Partner Technical Specialist you'll work closely with clients to develop relationships, understand their needs, earn their trust and show them how IBM's industry leading solutions will solve their problems whilst delivering value to their business.Your Primary Responsibilities:1. Consultative Discovery & Solution Mapping
- Collaborate with sales and clients to identify operational challenges (e.g., manual interventions, security issues, unreliable deployments).
- Convert these findings into high-level architectural strategies that incorporate AI-driven automation, DevSecOps principles, and SRE best practices.
- Align on desired outcomes and ROI by leading requirement-gathering sessions with both technical and business stakeholders.
- Prepare and deliver tailored demos showcasing how AI-based automation addresses specific pain points (e.g., anomaly detection, self-healing).
- Plan and execute POCs with clearly defined success criteria and actionable next steps.
- Proactively identify solution gaps and risks, steering clients toward best practices.
- Show how AI-powered insights can enhance observability, alerting, and incident management, reducing MTTD and MTTR.
- Provide high-level guidance on migrating or optimizing workloads in major cloud platforms (AWS, Azure, GCP).
- Illustrate the value of Infrastructure as Code (IaC) and outline best practices for containerization, including Kubernetes and OpenShift, to ensure consistency, scalability, and streamlined operations.
- Advise on suitable AI Ops tools (e.g., monitoring, log analysis) aligned with client needs and existing tech stacks.
- Develop technical proposals and solution overviews in partnership with sales, ensuring alignment between commercial and technical objectives.
- Contribute to RFP/RFI responses, clearly articulating how proposed solutions meet client requirements.
- Serve as a trusted advisor, bridging client objectives with the solution's technical roadmap.
- Collaborate with Product, Engineering, and Customer Success teams to ensure alignment on features, roadmaps, and deployment.
- Maintain strong client relationships, acting as the main technical contact throughout the sales cycle.
- Partner with external technology providers or integrators to deliver comprehensive, end-to-end solutions.
- Stay current on trends in DevSecOps, SRE, and AI Ops, evaluating new tools or methodologies to enhance client solutions.
- Share insights and best practices through workshops, webinars, or whitepapers, building market credibility.
- Provide feedback on evolving client needs to guide future product and service enhancements
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- DevSecOps & SRE Fundamentals
- Familiarity with continuous integration (CI), continuous delivery (CD), and automated security checks (e.g., SAST, DAST).
- Understanding of SRE principles (SLOs, SLIs, error budgets) and how they inform observability, incident management, and reliability metrics.
- Cloud & Container Orchestration
- Hands-on experience or strong conceptual knowledge of AWS, Azure, or GCP (at least one current certification on a major cloud provider is required).
- Proficiency in containerization (Docker) and orchestration platforms like Kubernetes or OpenShift.
- AI Ops & Automation Insight
- Basic familiarity with AI-driven solutions (e.g., anomaly detection, predictive maintenance) that reduce manual intervention and streamline operations.
- Ability to recommend suitable AI Ops tools for monitoring, logging, or automatic remediation.
- Technical Solution Design & Advisory
- Proven ability to translate client challenges (manual tasks, security gaps, etc.) into high-level architectures, incorporating DevSecOps and SRE best practices.
- Comfort discussing Infrastructure as Code (e.g., Terraform, CloudFormation) and architecting scalable, secure deployments.
- Client-Facing & Collaborative Experience
- Strong presentation and communication skills, capable of delivering tailored demos and guiding technical Proof-of-Concepts (POCs).
- Demonstrated success working cross-functionally (e.g., with sales, product, and engineering) to align on proposals and deployment plans.
- Proposal Development & Documentation
- Experience contributing to RFPs, RFIs, or similar technical documentation, clearly outlining solution capabilities and alignment with business goals.
- Ability to develop concise, persuasive technical proposals and solution roadmaps.
Preferred technical and professional experience
- Advanced Cloud Credentials
- Additional or higher-level certifications (e.g., AWS Solutions Architect Associate, Azure Administrator Associate, Google Cloud Associate Engineer).
- Container & Orchestration Certifications
- Familiarity with credentials like the Certified Kubernetes Administrator (CKA) or Red Hat's OpenShift certifications.
- DevSecOps or Security Training
- Completion of recognized courses or certifications (e.g., DevOps Institute) indicating a deeper grasp of secure development practices.
- AI Ops & Observability
- Experience leveraging AI-driven tools for monitoring and incident management, plus comfort with observability stacks (e.g., Prometheus, Grafana).
- Practical Automation & Incident Response
- Exposure to infrastructure-as-code frameworks (Terraform, CloudFormation) and chaos engineering or advanced troubleshooting methods that enhance system resilience.
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.