Introduction
The Process Delivery Specialist ensures efficient execution of daily business processes for clients, aligning with their strategies and operational priorities. This role focuses on performing process transactions, driving improvements, and ensuring compliance with client and IBM standards. Key Responsibilities: Execute and manage daily process operations to meet client objectives. Align client strategies and priorities with operational activities. Identify and implement process improvements to enhance efficiency. Ensure compliance with policies, procedures, and best practices. Collaborate with stakeholders to resolve issues and ensure client satisfaction. Monitor performance metrics and drive continuous improvement. Skills and Qualifications: Experience in process management, compliance, and operational efficiency. Strong analytical and problem-solving skills. Effective communication and teamwork abilities. Knowledge of process improvement tools and best practice
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Your role and responsibilities
The Process Delivery Specialist ensures efficient execution of daily business processes for clients, aligning with their strategies and operational priorities. This role focuses on performing process transactions, driving improvements, and ensuring compliance with client and IBM standards. Key Responsibilities: Execute and manage daily process operations to meet client objectives. Align client strategies and priorities with operational activities. Identify and implement process improvements to enhance efficiency. Ensure compliance with policies, procedures, and best practices. Collaborate with stakeholders to resolve issues and ensure client satisfaction. Monitor performance metrics and drive continuous improvement. Skills and Qualifications: Experience in process management, compliance, and operational efficiency. Strong analytical and problem-solving skills. Effective communication and teamwork abilities. Knowledge of process improvement tools and best practice
Required education
High School Diploma/GED
Required technical and professional expertise
Preferred Requirements: Familiarity with banking or financial processes. Experience in customer service or similar roles. Work Environment: Ability to work in an office or hybrid setting, as needed. Flexible to support extended hours during peak times
Education: High school diploma or equivalent. Experience: No prior experience required, but experience in administrative or banking roles is a plus. Skills: Basic computer knowledge (e.g., Microsoft Office, email). Attention to detail and organization. Good communication skills and teamwork. Willingness to learn and adapt. Required Education High School Diploma/GED
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
All our positions are eligible for people with disabilities PwD or rehabilitated.