Arquitecto de Soluciones de BPO

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

The role of BPO Solutions Architect is responsible for the development of IBM's Business Process Outsourcing (BPO) solution to clients in Finance, Procurement, Human Resources and more. This involves developing an innovative and competitive business process outsourcing solution at prices that meets customer requirements and adds value to our customers.

Specific areas of focus include:

• Designing and developing a successful solution architecture: The business process solution architect needs to have a clear understanding of the customer's requirements and the ability to design the "future" solution to meet the customer's requirements. This includes defining processes, offering technology solutions to support the processes, and the infrastructure needed to implement the solution. In addition, security, compliance, and other solution considerations should be addressed as part of the solution design.
• Developing a cost case: This involves identifying the various cost elements and taking a balanced approach to deliver a cost-competitive solution without compromising the quality of service delivery.
• Developing and selling the IBM value proposition: Developing an attractive and differentiating IBM value proposition is critical to selling the IBM solution and the solution architect must have the ability to develop and sell this during the sales cycle.
• Collaboration and partnership: As a key member of the sales proposal team, the solution architect will need to work effectively with customer teams and external advisors and build strong relationships. In addition, this role requires strong collaboration skills and the ability to partner with various internal IBM organizations.

As a BPO Solutions Architect, you will support IBM's steady growth. Imagine working with a highly motivated and successful team with a proven sales track record on IBM's leading technologies. If you're ready to bring knowledge and experience in BPO services including digital transformation with Cloud, Automation, and Artificial Intelligence, we're ready to offer you best-in-class professional development.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• 5+ years of experience in an area of pre-sales of transformation and BPO solutions, both large and small / medium companies.
• Solid knowledge of Finance, Purchasing and/or Human Resources (and/or other) outsourcing services.
• Solid knowledge of transformation solutions including extreme automation technologies (workflows, OCR, RPA, Rule Engines, etc.) and Gen AI.
• Bachelor's degree in Computer Science, Mathematics, Engineering, Information Systems, Finance or equivalent degree.
• Familiarity with business management software (SAP, Oracle).
• Strong written and verbal communication skills.
• Strong presentation skills.
• Collaborator and liaison with all levels and departments within a Consulting and Technology organization.
• Strong work ethic and ability to work autonomously given fundamental priorities and responsibilities.
• Strong organizational skills with the ability to multitask and prioritize well in a fast-paced, dynamic work environment.

• Strategic business problem-solving skills.
• Ability to understand value-based selling and articulate it to C-level executives.

• Ability to survey processes. Knowledge of survey methodologies, maturity analysis, benchmarking, application of best practices and technology.
• Strong understanding of financial modeling in a BPO environment.
• Competitive pricing and business case building with direct and indirect benefits and business models that integrate operation and technology.
• Knowledge and experience of the different phases of the project: transition, transformation, stabilization of the service and continuous improvement.
• Basic understanding of IT operations, including infrastructure, applications, and cloud computing (which support service transformations).
• Languages - Advanced/Bilingual English and Intermediate Portuguese (desirable).

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

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