Introduction
The Strategy Advisor will be responsible for managing a portfolio of our largest and most strategic customers to ensure successful adoption and expansion of the Apptio product suite. This position is an integral role at Apptio impacting the long-term success of the customer relationship. By developing and maintaining a high level of customer engagement, the Strategy Advisor will partner with Account Management & Customer Success to ensure every customer realizes full value from their investment with Apptio.
With deep multi-domain expertise and an understanding of customer challenges and Technology Business Management (TBM) best practices, Strategy Advisors leverage their strategic leadership and operational capabilities to help customers develop their TBM objectives while driving operational excellence and program governance. Strategy Advisors are accountable for driving customer adoption and success across a portfolio of customers by engaging broadly across the organizations, from C-Level executives through operational staff, focusing in particular on those in the TBM Office.
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Strategy Advisors are customer-directed specialists solely focused on creating wildly successful customers through large scale programs involving change management, innovation and developing processes and capabilities that make TBM internally sustainable. Strategy Advisors will help to accelerate and mature practices related to TBM which encompasses Business and IT Strategy, IT Operational Management, and IT Financial Performance Management.
Your role and responsibilities
Leadership & Influence
- Strong self-starter with the ability to build a network within Apptio and your assigned portfolio of customers
- Demonstrate ability to communicate, present and influence credibly and effectively at all levels of a customer's technology organization
- Motivate, inspire, and coordinate a multidisciplinary internal Apptio team to solve customer challenges without direct management responsibility
- Employ strong teamwork, facilitation, and soft skills such as listening and empathy
Strategic Consulting
- Credible and effective C-level advisor/coach, especially with regards to the TBM discipline
- Experience with Organizational Change Management (OCM), Transformation Programs, and IT Governance
- Consultative approach, including the ability to translate customer needs into TBM outcomes
- Well versed within the fields of Organizational Efficiency and Operational Excellence
Innovation & thinking outside the box
- Capable of translating business initiatives and challenges into actionable roadmap and solutions
- Creatively solve problems with limited input and resources in a fast-paced, high-pressure environment
- Inquisitive mind and passion for learning about customers, industries and new approaches to doing things
- Always learning about IT industry drivers, trends and technologies
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- B.A. or B.S., ideally in a Technology, Finance or Business-related discipline, or equivalent work experience
- Demonstrable experience in a customer facing relationship role managing multiple clients in portfolio
- Most successful candidates having experience within the IT Finance and/or Technology industry
- Candidate will be located in Italy or UK
Preferred technical and professional experience
- Fluent in English or Italian
- Experience in Big-4 consulting, or within the IT Finance and/or Technology industry
- Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies, including C-Level Leaders and Senior Level Executives
- Strong understanding of business processes and their integration into enterprise applications
- Ability to quickly grasp and distinctly explain technological and business concepts
- Willingness to 'roll up one's sleeves' and assist wherever needed
- Team player who will innovate to continue improving the way Apptio serves its customers
- Ability to travel to visit customers
- Working knowledge of some of the following areas:
- IT Financial Management
- IT Infrastructure Management
- IT Service Management
- Strategic Portfolio Management
- IT Governance, Strategy and Planning
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.