Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your Role and Responsibilities
We are looking for motivated, curious and tech-passionate people with a good experience with ServiceNow, in particular a great knowledge of its components and modules.
You'll work on ServiceNow ITSM module for an important customer.
You'll need to provide development and maintenance related support for ServiceNow tool implementation and customization.
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You'll develop with Client Scripts, UI policies, UI Macros, Scheduled Jobs, Flow Designer and Background Scripts to expand ServiceNow usage for the clients.
You'll work on Data Source and building scripts for Transform Map to import the asset/CI data into ServiceNow using import sets.
You'll use Virtual Agent, Service Catalog items and complex workflows to automate user's daily business processes. Building tables, customizing and design forms, fields as per the customer needs.
You'll configure SLAs, reports and integration using Integration Hub with OOB and custom spokes.
You have experience collecting customer requirements, writing technical documents and designing solutions.
You have active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills, interpersonal skills, customer centric attitude, ability to deal with cultural diversity Proven team player and team builder.
We expect curious, open minded, ready to explore new technological paths young professional, willing to be challenged facing the up to date platforms and the frameworks most required in IBM clients' projects.
Required Technical and Professional Expertise
We are looking for candidates with the following background
- Bachelor, University or Master Degree into STEM disciplines (Computer Science, Engineering, Mathematics, Physics, Statistics)
- Minimal B1 knowledge of English language
- 3+ experience with ServiceNow as application developer
and skills:
- ServiceNow ITSM, OM and AppEngine Modules
- HTML / HTML 5
- CSS / CSS3
- JavaScript
- JSON
- XML
- Ajax
- AngularJS
- Bootstrap
- JQuery
- Jelly
- Web Services (REST, SOAP)
- WSDL
- Microservices
Preferred Technical and Professional Expertise
- Good JavaScript skills and knowledge of relational databases.
- Good knowledge of Now Platform and web services (REST/SOAP). Good knowledge of one or more of ITOM, ITAM, ITBM, CSM modules.
- ServiceNow Certifications.