Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
Your Role and Responsibilities
- Lead and manage end-to-end project delivery, ensuring projects are completed on time, within scope, and within budget.
- Act as the primary point of contact for clients, understanding their needs, managing expectations, and ensuring overall satisfaction.
- Oversee the implementation of Adobe Experience Cloud solutions, including Adobe Experience Manager (AEM), Adobe Analytics, Adobe Campaign, and other related products.
- Lead the strategy and execution of campaign building, ensuring alignment with client goals and effective audience engagement
- Manage content creation processes, ensuring consistency, relevance, and alignment with client branding and messaging.
- Documenting SOP, supported in developing solution and response on
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business requirement
Required Technical and Professional Expertise
- 10-15 years of experience in IT project management, with a focus on Adobe Experience Cloud solutions.
- Leads the training development for Campaign Execution team and streamlined the processes to improve productivity for the team
- Create process documents to track campaign related activities that helps in SLA calculation
- Proven track record of successful project delivery in a client-facing role
- Strong knowledge of Adobe Experience Manager (AEM), Adobe Analytics, Adobe Campaign, and other Adobe Experience Cloud products.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Ability to manage multiple projects simultaneously.
- Proficiency in project management tools such as JIRA, Trello, or MS Project.
- Strong problem-solving and decision-making abilities
Preferred Technical and Professional Expertise
- PMP, Scrum Master, or Adobe Certified Expert certifications are highly desirable.
- Flexibility to work in different time zones to accommodate global projects (working hours - 6:30PM to 3:30AM IST)
- Ability to think on feet, multi-task, prioritize and work under pressure
- Responsible, with a positive attitude and ability to work well with a team