Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The IBM Cloud Advanced Customer Support team is seeking a Compute\Virtualization Cloud Support engineer with strong technical background that enjoy solving problems and working with customers. As IBM Cloud's technical support organization, qualified candidates will have a passion for helping customers with a determination to improve the overall client experience by quickly identifying and resolving problems.
Want more jobs like this?
Get Software Engineering jobs in Bangalore, India delivered to your inbox every week.
The Compute\Virtualization Cloud Support Engineer role provides technical support to clients of our infrastructure-based offerings and services. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of our customers.
Responsibilities:
GCLD24
GCLD24
Required Technical and Professional Expertise
- 2 or more years of experience working directly with customers.
- 3 or more years of experience working in the cloud computing industry with a focus around compute and infrastructure services and VMWare/virtualization products.
- 3 or more years of experience troubleshooting complex issues using problem determination and best practices.
- Bachelor's degree or equivalent experience in Networking, Computer Science, Information Technology, Electrical/Computer Engineering or a similar field.
- English and Brazilian Portuguese: Fluent
Preferred Technical and Professional Expertise
- 5+ years working in the cloud computing industry with a focus around compute and infrastructure services and VMWare/virtualization products.
- Expert level experience in one or more of these specialized areas:
- Expert level industry and vendor certifications related to infrastructure offerings
- Virtualization products such as VMWare, Citrix XenServer, Hyper-V, etc.
- Provisioning, Web servers, Web hosting control panels, system administration.
- Hardware Security Modules.
- Windows Server 2016+
- Advanced Troubleshooting of OS and Roles