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2nd Level Support Specialist

AT IBM
IBM

2nd Level Support Specialist

Bucharest, Romania

Introduction
L2 support based on issue raised from different stakeholders.
Participating in Deployment and troubleshooting operations.
Perform sanity checks after various operations performed by different stakeholders.

#LI-hybrid

Your Role and Responsibilities
We are looking for an IT Specialist that can join our service management team.

The responsibilities of the IT Specialist may include the following:

  • Provide technical support for platforms, applications and services.
  • Participate in the 24/7 on-call activity which provides out of business hours support, including evenings, weekends, and Bank Holidays if needed.
  • Ensure that the KPI's are maintained according to the existing Service Level Agreement.
  • Administer consolidated server applications across several different platforms and operating systems (Linux, Windows).
  • Installation of software, patches, service packs, performance tuning on Linux servers following Change management process.
  • Contribute to all processes in his area of activity: Incident Management, Change Management, Problem Management, Capacity Management, Deployment.
  • Collaborate with involved teams in the following areas: check and update operational procedures; check and update scripts developed for work optimization and automation; deployments, patches, updates or rollback procedures.
  • Collaborate with other infrastructure engineering personnel to assess infrastructure changes and other client requests.
  • Create and maintain documentation such as exploitation manuals, working procedures, deployment reports and other reports requested by client.
  • Provide support in performance monitoring, reporting, problem identification, management, and resolution.
  • Work in close cooperation with the technical management and application management functions of the organization.

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Required Technical and Professional Expertise

  • Experience in Application Management L2 and Deployment in last 1 year;
  • Advanced English;
  • Experience in Unix and bash scripting in last 1 year.

Preferred Technical and Professional Expertise

  • ITIL background or certification is a plus;
  • Anaconda/Python is a plus;
  • Good knowledge on Oracle SQL (PL/SQL is a plus);
  • Basic knowledge on SAS administration (is a plus).

Client-provided location(s): Bucharest, Romania; Timișoara, Romania; Cluj-Napoca, Romania; Brașov, Romania
Job ID: IBM-21246305
Employment Type: Full Time

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