6 Months Fixed-Term
HubSpot is looking for a People Operations Coordinator to join our People Operations team. In this role, you will be collaborating with the wider People Operations team to ensure a truly unique & remarkable employee experience for each and every individual. This position is ideal for someone who has a passion for helping others, great attention to detail, and an interest in growing their career within the People space.
As a trusted member of the People Operations team, you will be the key to ensuring the successful launch of People initiatives, and is focused on day-to-day People Operations and the employee experience which includes on-boarding, benefits, process improvement, off-boarding and communications. You will be a main point of contact to help HubSpot grow better.
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If you're a team player and want to join a truly global People Operations team this is the role for you.
In this role you will get to:
- Provide a remarkable employee experience by Managing Tier 1 cases from our People email in-boxes, addressing employees requests and triaging with other functions as appropriate.
- Actively manage our inbox volume, ensure timely resolution (i.e. SLA attainment). Provide support to employees and collaborate with the wider People Operations and other cross functional teams to ensure a remarkable employee experience.
- Process transactions in the HRIS with focus on accuracy and completeness.
- Act as Directly Responsible Individual for managing the employee off-boarding process for VOL and INVOL terms. Liaise with the Employee Relations team on the severance documentation enablement.
- Manage the pre-hire process for new employees.
- Assist with the administration of leave of absence, ensuring compliance with legal requirements and organizational policies.
- Partner with the Sr. Operations Specialist on SST (Sistema de Gestión de Seguridad y Salud en el Trabajo) compliance activities (employee training, medical checks scheduling, internal audits, etc)
- Review "As Is" People Ops transactions and reporting processes with a continuous improvement and automation mindset, submit 1+ recommendations per month on whether changes, including further automation, can be made to improve the process and partner with cross functional teams on implementation.
- In partnership with the HRIS team, identify opportunities to improve and automate People Ops processes.
- Collaborate in entry-level cross-functional projects in support of our key priorities.
- Maintain online employee records and conduct audits as needed to ensure compliance
- Generate People reports and take action as needed
- Support Global Mobility and Immigration team with new hire paperwork and keeping employee records up to date
- Maintain internal People Ops intranet pages
- Prepare documents and materials for people-related programs and initiatives
To Excel in this role you will need to have:
- 2+ years of experience as a People Ops coordinator or relevant human resources position
- Customer service orientation with high attention to detail and follow-through
- People Operations experience partnering with other People functions.
- Proven commitment to providing exceptional customer service with high attention to detail and follow through
- Experience working with HRIS systems; preferably Workday
- Demonstrated ability to take initiative, proactively identifying opportunities for improvement and driving solutions.
- Strong organizational skills; able to effectively prioritize assignments and competing deadlines in a fast paced environment
- Ability to handle sensitive situations and consistently exercise good judgment in dealing with a variety of sensitive situations and issues
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as HubSpot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here .
India Applicants: link to HubSpot India's equal opportunity policy here .
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code , which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace , too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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