HubSpot welcomes individuals to join our Inbound Sales Development team as an Inbound Success Coach (ISC). As part of our vision for the future of work at HubSpot , ISCs can either be based in Bogotá, Colombia, or remotely from anywhere within Colombia. Please submit resume in English.
The mission of the Inbound Success Coach team is to provide prospects the most immediate and high quality first interaction with HubSpot in order to drive great future customers.
In this role, you will be the true embodiment of HubSpot's Inbound methodology . On a day-to-day basis, you will:
- Navigate a high volume of product- and sales-related inquiries from prospective businesses looking to learn about the HubSpot platform
- Conduct consultative pre-qualification of prospects for HubSpot's sales process via phone and live chat on hubspot.com
- Help remove technical barriers for our users and recommend software best practices
- Set up high quality appointments between prospects and appropriate sales team members to dive deeper into needs and solutions using the HubSpot platform
- Identify and deliver best next steps or resources to assist customers and users
- Collaborate cross-functionally within HubSpot to improve experience for HubSpotters and HubSpot customers/users alike
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As directed by your manager, you will be required to work one of the following schedules, Monday - Friday (inclusive of a lunch break of 1 hour):
Colombian Time Zone:
- 6:00am - 3:00pm
- 7:00am - 4:00pm
- 7:30am - 4:30pm
- 8:30am - 5:30pm
- 10:30am - 7:30pm
- 11:30am - 8:30pm
The work schedule applicable to you may change either month to month, at the discretion of your manager or for business needs. During your initial training period with HubSpot (which is anticipated to last for 2-3 weeks), you will need to be available for and partake in all prescribed training, which may occur during hours outside of your initial work schedule assignment.
We're looking for people who have:
- Fluency in both English and Portuguese
- Full-time availability (40 hours/week) Monday through Friday
- A desire to enjoy a long-term career in sales, but you haven't had previous experience in sales and would like to give it a shot
- Confidence and experience communicating with different audiences through verbal and written communication
- A strong technical aptitude to help our users succeed with the HubSpot software
- A passion for helping our prospective businesses grow
- Initiative to find the resources needed to be successful in this role
- An ability to work collaboratively to solve problems
- HEART (check out our Culture Code )
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as HubSpot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here .
India Applicants: link to HubSpot India's equal opportunity policy here .
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code , which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace , too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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