The HubSpot Go-To-Market Facilitation Team is hiring a Facilitator in our Tokyo office or remote in Japan. As a Facilitator you will play an instrumental role in training our new employees in Japan on the HubSpot products and role-specific skills, as well as providing a remarkable and inclusive new hire experience.
We're looking for someone who is obsessed with delivering best in class skills training! If you have a strong sense of autonomy, ownership, and dedication to helping sales and support teams get up to speed quicker, this is a role to consider. You will have autonomy to innovate facilitation techniques and play a pivotal role in setting up our sales and support teams for continued growth and scale.
In this role you get to...
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- Facilitate our monthly Sales Foundations training program and have the opportunity to learn and facilitate other programs.
- Contribute to the development of HubSpot's facilitation practices and content building
- Work autonomously as well as part of a large team
- Localize global presentations and eLearning resources from US English into Japanese
- Build working relationships across multiple departments and geos
- Support multiple avenues of training delivery including video, web-based, self-guided, virtual programs, and potentially in-person (Max 10%).
- Create an inclusive, welcoming, and accessible environment for HubSpot's new hires.
- Stay up-to-date as a Subject Matter Expert in various aspects of HubSpot products
- Provide managers with feedback on new hire performance during training in order to guide their coaching
- Leverage new hire performance and survey data, along with feedback from Japan new hires and managers to identify areas for improvement.
We are looking for people who...
- Are comfortable having effective conversations with a variety of people across the business
- Are able to communicate with global teams
- Can navigate ambiguous situations with minimal direction
- Are experienced in running different types of workshops. Examples for the interview will be requested.
- Have strong presentation skills, ability to "own the zoom room" and keep attendees engaged
- Experience in customer-facing roles
- Possess strong knowledge of sales processes, ideally with SaaS or technology products
- Have a strong understanding of how CRM systems work, preferably HubSpot
- Can demonstrate excellent personal organization skills with the ability to manage multiple projects at once.
- Show a steadfast attention to detail - you catch the little things others don't
- Have very strong written & oral communication skills
- Have a growth mindset and a great sense of humor
- Business-level English proficiency and Fluent Japanese
Bonus if you have...
- Experience working globally
- Experience working cross-functionally
- Can present in both English and Japanese
- Public speaking experience
- Strong experience with effectively facilitating onboarding and/or training
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as HubSpot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here .
India Applicants: link to HubSpot India's equal opportunity policy here .
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code , which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace , too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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