HubSpotの1:many顧客向け契約マネージャーとして,担当する顧客の契約に関する問い合わせ対応をお任せします.顧客や社内の関係者と直接コミュニケーションを取りながら,契約更新の手続きをスムーズに進め,顧客の疑問や課題を正確かつ迅速に解決することがミッションです.カスタマーフォーカスと成果を重視するチームの一員として,多くのアカウント対応をこなしながら,顧客がHubSpotへの投資価値を最大限に活かせるようサポートしていただきます.
主な業務内容
- 多くの顧客からの問い合わせに迅速かつ丁寧に対応し,優れたカスタマーサービスを提供する
- 顧客および社内チームと連携し,契約更新の手続きを正確に進める
- 複雑な請求関連の課題を分析し,最適な解決策を導き出す
- カスタマーサクセスや営業などの他部署と協力し,請求インフラの改善にも貢献する
- 契約管理のプロセス改善や新しい仕組みの導入に関するフィードバックを提供する
- 顧客との長期的な関係を築き,HubSpotのサービスを通じて成長をサポートする
- 顧客に最高の体験を提供することに情熱を持っている方
- 口頭• 書面ともに分かりやすく,的確にコミュニケーションができる方
- 物事を多角的に捉え,柔軟な対応ができる方
- 交渉力や対人スキルを活かして問題解決に取り組める方
- 変化の多い環境を楽しみ,主体的に行動できる方
- 顧客やチームメンバーとの関係構築を大切にできる方
- 多様性を尊重し,チームワークを大事にできる方
- 日本語と英語の両方に堪能な方
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Role description: As a Contract Manager for our 1:many customer base at HubSpot, you will be responsible for handling all assigned customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.
In this role, you'll get to:
- Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
- Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals.
- Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure.
- Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.
- Renew, protect and delight HubSpot customers to help them grow better.
We are looking for people who:
- Are passionate about creating a world-class customer experience.
- Demonstrate clear communication (both verbal and written) skills.
- Seek to understand multiple perspectives in a situation.
- Have healthy negotiation and interpersonal problem-solving skills.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of diversity, inclusion and belonging.
- Are fluent in both Japanese and English.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as HubSpot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here .
India Applicants: link to HubSpot India's equal opportunity policy here .
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code , which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace , too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot's use of your personal information.