Job Description

About the Role

You are responsible for the cash office & sales floor administration of your store. You provide training & support to the store team to ensure they are knowledgeable and competent in all store stock, cash, banking and admin procedures. Supporting the in-store sales by encouraging efficiency through best practice and being responsible for all technical equipment. Together with the in-store management team, you support on the sales floor to ensure the best customer & colleague experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• Responsible for opening & closing procedures of all cash desks, in preparation for each day
• Examine all cash differences and follow up with in-store staff, management, and loss prevention
• Responsible for account reconciliation - daily verification / correction of all monetary accounts
• Handle & ensure all money handling routines, such as money transport and ordering change money
• Complete EOD (end of day) report
• Responsible for all security/related routines in line with H&M guidelines

• Responsible for the review, carry out and the correction of the hour/ payroll calculations of the employees in the store
• Verify reduction and garment transfer routines to correct booking
• Verify and complete damages
• Order and ensure office and cash point supplies
• Ensure Cash Office space is well organized, tidy and set up to best practices to ensure efficiency & good ways of working
• Ensure the store's compliance with all cash office routines for store audit
• Support employees concerning technical problems and follow up with IT/Business Tech
• Ensure correct key handling and documentation of it in line with the H&M guidelines & routines
• Work with Staff Planner in line with the H&M guidelines and routines

• Responsible for training & follow up with colleagues in-store on check out & cash point procedures & store routines linked to the areas of responsibilities
• Communicate all relevant changes of cash office, store routines & policies to store team
• Handle all internal and security-related information, confidentially and in line with the H&M guidelines and routines
• Responsible for onboarding, upskilling & developing your team
• Retain and share your knowledge and skills with your team
• Ensure all procedures, routines, and legal requirements in relation to the Cash Office are followed
• Participate in relevant available onboarding & introduction processes, trainings and courses relevant for your role & future development

• Supporting the store leadership team and store colleagues on the sales floor, to deliver the best OMNI customer experience, when necessary or required
• Follow up and ensure a clean and tidy sales floor and back of house including stockroom areas, check out areas, fitting rooms and garment recycling areas
• Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
• Representing yourself and the H&M brand positively during customer interactions.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.

• Ensure all admin routines for both people and operations are handled in a correct way
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)

• To be a successful Cash Office Responsible, you'll be an organized, efficient, responsible decision-maker, and a flexible & reliable colleague
• You are motivated by setting processes and routines to ensure best practise is followed in-store
• You are a strong leader who enjoys taking responsibility for in-store routines
• You must be an effective communicator, supportive, capable of working in an administrative and process-driven capacity.
• Relevant experience working in a leadership or extra responsible position that you can apply to your role
• Experience collaborating closely with/within a team
• Experienced in/or ability with team coaching and development

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you're encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS