Mission statement:
Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations including Performing a variety of maintenance and technical support on installed products and equipment. Troubleshooting, diagnosing, and resolving malfunctions. Determining when products should be upgraded or replaced. May provide onsite training for customer support personnel. An Experienced Para-Professional (S25) requires knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Responsibilities may include Problems are typically of a routine nature but may require some analysis to understand. Works under moderate to limited supervision for routine situations. Communicates information that requires explanation or interpretation.

• Field Service work will be focused on execution of service jobs with high quality, reliability, and timely completion with adherence to safety requirements always.
• You will live by company core values of safety, quality, and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• You will carry out service installation, commissioning, testing and other service-related activities on transformers of various sizes (Distribution to large Power Transformers), diagnose technical problems, determine, and implement corrective actions.
• You will execute service activities on time within budget with expected quality with a high focus on safety, end to end management of service activities before attending the site and onsite including coordination with customers and other stakeholders.
• You will maintain and strengthen working relationship with customers and interact with and support sales team on potential business opportunities.
• You will prepare all required safety, financial, operational, and technical documents and reports associated with service activities.
• You will proactively identify and participate in performance improvements within the business to enhance operations and customer service, undertake product training to develop skill sets, further enhance product knowledge and grow as product specialist.
• Living the Hitachi Energy's core values of safety, and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold A-Grade Electrical License a must.
• 5+ years of experience in transformer testing and services.
• Good command on Electrical Testing of transformers is essential.
• Customer focused, ability to communicate effectively, work within a team and follow instructions and ability to work independently and as a Person in Charge of Work.
• Good communication.