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Senior Service Engineer

AT Hitachi Energy
Hitachi Energy

Senior Service Engineer

Hanoi, Vietnam

Mission Statement:

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation You as a Senior Service Engineer, will be part of Hitachi Energy business based in the Ho Chi Minh City; Vietnam. Execute medium to high complex service work according to work instructions and in accordance with Hitachi energy standard processes, quality standards and safety guidelines. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other Hitachi energy teams, take actions to identify new Service business opportunities for Hitachi Energy.

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Your responsibilities:

  • You will Perform medium to high complex Service tasks like installation, commissioning, maintenance, upgrade and retrofits, repair independently, identify technical problems and make analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrade and retrofit, end of life service etc.).
  • You must ensure customer satisfaction by executing Service work according to customer order and expectation. Create and maintain a good relationship with customers and understands their needs. Identify new sales opportunities and take influence in convincing the client for the complete service portfolio.
  • You will coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepare standard lists for ease of work.
  • You will prepare all documents and reports to be signed by the customer representative, report work done in a timely manner and follow up when needed and create standards or job durations.
  • You will proactively identify potential equipment failures and proactive corrective actions. Troubleshoot complex equipment failure and make recommendations to avoid repeating the problem in the future.
  • You will proactively identify suggestions for product, quality and customer service improvement and discusses them with management for changes.
  • You will actively ensure that HSE practices are of high standard and work to eliminate unsafe practices and incidents. Processes and Tools: Consistently apply functional processes considering links to other teams.
  • Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • Bachelor's degree of Electrical Engineering.
  • 3- 5 years' experience working in Electrical Service for Electrical Transformers
  • Understanding of Transformer testing, commissioning, field service at sites.
  • Experience on AutoCAD, Microsoft office and tools.
  • Individual contributor using prior theoretical learning or knowledge of methods and technologies to execute work assignments using established solutions. Building knowledge of related disciplines in the organization.
  • Good communication skills in English Language oral and written form and ability to speak with and work together with the technical teams in different parts of the world.
  • Quick learner with ability to master new areas.

Apply now

Client-provided location(s): Hanoi, Vietnam
Job ID: Hitachi_Energy-JID3-106919
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
    • On-Site Gym
  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Work Visa Sponsorship
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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