For our Business Unit Grid Integration (eMobility segment) based in Milano (MI) we are looking for a candidate who will support the development of the internal Customer Complaint & Non

Conformity Management tool.

Your responsibilities:

• Perform integration of the active Customer Complaint (Internal and/or External) and Non-Conformity defining the proper priorities for resolution and highlighting the communalities of the issues.
• Support the local implementation of the defined solution/ tool to manage the above.
• Establish and share best practices for RCA and supporting methodology for issue resolution (e.g. 8D,A3,...).
• Support the eMobility Quality Manager in managing the running Customer Complaints and Non-Conformities 
• Compile and send report (weekly/monthly) out to eMobility Quality Manager on Customer Complaint (Internal and/or

• A master's degree in engineering (management/mechanical/electrical or others)
• Good knowledge of MS Office tools (Outlook, Word, Excel, Power-Point, Access);
• Ability to provide digital/SW solutions as outcome will be considered a plus
• Fluency in Italian and good knowledge of English (B1/B2);
• Knowledge of ERP systems will be considered a plus (e.g. SAP, Oracle,...);
• Proactivity, organization, good attention to detail and strong communication skills are required.