Your responsibilities:

• You will analyze root cause of product trouble: when a product trouble occurred, collect information from Troubleshooting team, field service team, Engineering team and etc, then analyze root cause of product trouble.
• You will make reports for root cause of product trouble: to organize root cause of product trouble, and to report to customers, make reports for root causes of product trouble.
• You will report root cause of product trouble to customer: by using reports and etc., report root cause of product trouble to customer.
• You will support site investigation work of product trouble: if field service team cannot go to site due to proper reasons, QA team will support.
• You will involve in quality judge of parts and equipment handled by Service operation unit: if someone asked Service QA for quality judge of parts and equipment handled by Service operation unit, need to judge, quality judge of NCR (Non-Conformance Report) process: when close NCR, judge it can be closed or not in a view of quality, quality judge of CCRP (Customer Care Responsible Process) process: when close CCRP, judge it can be closed or not in a view of quality.
• You will support ISO and audits: if any quality contents in ISO 9001, audit and etc, QA team will support, to set up QA work: if found unestablished QA work, need to set up such as making workflow, work procedure and etc and to proceed QA related work: if found QA related work, need to proceed.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold an Engineering degree (electrical or mechanical).
• 5 years of experience in technical for GCB/GIS or TR.
• General knowledge and a little special knowledge for GCB and GIS or TR.
• Team operation skill to proceed quality assurance work.
• Proficiency in English communication.