Functional Area: Project Management, Order Handling,
Family: Sales Support
Job: Project Specialist
Typical Reporting Line: Customer Support Manager
Mission Statement: Provide internal and external customer support (e.g., technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
Main Accountabilities:
1. Customer assistance (Domestic & Export ) : Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
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2. Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
3. Customer relations: Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
4.Responsible for all the projects for the assigned region - from order booking to dispatch - Drawing approvals / manufacturing schedules / Including FAT / Payment terms / SAP invoicing.
5. Data analysis: Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.
6. Living the core values of safety & integrity which means taking responsibility of your own actions while caring for your colleagues and the business
Your background
Bachelor's in electrical engineering with 2-3 years of experience in Order handling / Order management from Switchgears / disconnectors / instrument transformers. Excellent communications / analytical and problem-solving skill with ability to manage multiple tasks Handled order execution. SAP
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