OSS On Site Services Engineer

The Opportunity

Join Hitachi Energy Transformers' Business Solutions IT Organization as an On-Site IT Support Specialist in South Boston, Virginia! This role offers you the chance to be the go-to person for all IT matters requiring physical intervention. You'll be at the forefront of ensuring seamless IT operations, providing hands-on support, and engaging with various IT teams to resolve incidents. If you thrive in a dynamic environment and enjoy helping others, this is the perfect opportunity for you to make a significant impact.

How You'll Make an Impact

• Troubleshoot IT-related issues that require physical attention.
• Deliver computers in a 'ready to use' state to IT users.
• Provide ad-hoc training to IT users on common IT matters.
• Manage physical stock of devices and accessories, including CMDB updates.
• Perform regular inventory checks for relevant hardware.
• Coordinate logistics to ship and move devices across locations.
• Handle warranty cases in coordination with OEM vendors.
• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support
• Basic to medium understanding of Networking technologies ( Routers, LAN SW, Wireless ) in order to act as remote hands for the Corporate Network support team

• Formal qualification in IT from an accredited university or college, or an apprenticeship in information technology.
• Two years of professional experience in IT support.
• Fluency in local and English languages, with excellent communication skills.
• Proactive, solution-oriented mindset with the ability to work independently.
• Legal authorization to work in the applied location (no visa sponsorship).

• At Hitachi Energy, we foster a collaborative and innovative work environment.
• We offer opportunities for professional growth and development.
• Join us to be part of a team that values diversity and inclusion.