Single point of contact for customers/"the voice of the customer" for all post- order transactions. Develop a knowledge of the customer; identify and predict customer needs.
Provide quotes, processing orders, acknowledgements, requests for information, etc. Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, ect.
Review customer order; verify customer information and notes. Maintain customer records and documentation. Work with confidential customer information. Accurately log all customer interactions in data management system
Input and track orders, change notices and cancellations. Respond to customer queries and product needs.
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Promptly identify and escalate customer issues for resolution. Diagnose, troubleshoot and resolve issues over the phone in a fast paced environment. Answer incoming support requests via phone, email or web portal. Analyze problems and inquiries related to Service Level agreements
Manage and track Customer Complaints and factory response to CCRPs.
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Client-provided location(s): Richland, MS, USA
Job ID: Hitachi_Energy-JID3-119862 Employment Type: Full Time
Perks and Benefits
Health and Wellness
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
HSA With Employer Contribution
Pet Insurance
Mental Health Benefits
Virtual Fitness Classes
On-Site Gym
Parental Benefits
Fertility Benefits
Family Support Resources
Birth Parent or Maternity Leave
Adoption Assistance Program
Work Flexibility
Flexible Work Hours
Remote Work Opportunities
Hybrid Work Opportunities
Office Life and Perks
Commuter Benefits Program
Snacks
Some Meals Provided
Company Outings
Holiday Events
Vacation and Time Off
Paid Vacation
Unlimited Paid Time Off
Paid Holidays
Personal/Sick Days
Summer Fridays
Financial and Retirement
401(K) With Company Matching
Performance Bonus
Relocation Assistance
Financial Counseling
Professional Development
Tuition Reimbursement
Learning and Development Stipend
Promote From Within
Mentor Program
Access to Online Courses
Lunch and Learns
Work Visa Sponsorship
Leadership Training Program
Internship Program
Associate or Rotational Training Program
Diversity and Inclusion
Diversity, Equity, and Inclusion Program
Employee Resource Groups (ERG)
Company Videos
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