The opportunity

The Region Europe IT Service Delivery Manager is responsible for developing, implementing & executing the IT delivery capability within their region of responsibility. Region IT SDMs plan, build, run or support IT solutions for a region of Central Europe with multiple countries, site offices & factories.

How you'll make an impact

• Provide the interface to the business, consulting with the local BU leads, IT stakeholders & application owners within the business on IT-related topics - This position is a stakeholder facing role & requires management of expectations within the business
• Lead a multi-country team of IT specialists, providing appropriate & efficient IT solutions/services to a defined site
• Manage hosted IT resources & support global IT projects in respect of Hub implementation
• Together with the Countries /Product Groups, implement the global standard IT operating model, oversee service & project delivery, & ensure that the business voice is an integral part of the PG IT operating model
• Accountable for development & management of an organizational entity for delivering IT services, solutions & activities in the region. And for end-to-end IT service delivery incl. onsite services & IT/OT cybersecurity operational mgmt. at sites
• Aggregate demands for new & improved IT infrastructure services required by the business & ensure overall business satisfaction with existing infrastructure services
• Collaborate with the Country Management, IT stakeholders & 3rd party IT suppliers & across other countries
• Accountable for the assigned country scope ensuring that delivery of business processes/projects supporting IT systems/projects is aligned to business & function needs, resulting in improved efficiency, effectiveness, quality &/or operational functionality
• Prioritize tasks & responsibilities to manage global, regional & local requirements & escalations seamlessly accordingly to the global targets & strategy
• Ensure vision & mission alignment of the operational tactic. Lead & work with distributed teams & processes & driving them towards high levels of operational excellence
• Work with local knowledge of countries, regulations & able to bridge the gap or escalate when needed
• Responsible for compliance of IT services to local law, local license compliance & local IT controls compliance and for respective regional IT budget
• Ensure (with HR support) that the area of responsibility is properly organized, staffed, skilled & directed
• Guides, motivates & develops direct & indirect subordinates within HR policies, for benefit of both company & employee

• Bachelor's degree in Computer Science or Engineering preferred, or 10+ years of experience in Information Systems
• 5+ years prior experience in IT
• 2+ years prior experience in IT management role
• Fluent English communication skills & good local language skills of the major country of responsibility
• 2 years of experience in project management of complex global projects
• Experience in process management, business process improvement, business process management, or value stream mapping
• Experience with manufacturing operations methods, process, and change management is an advantage
• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge
• Flexibility to manage multiple shifts of IT resources in a factory environment