General Information:

Hitachi Energy is seeking for an IS Service Manager NAM region for its Raleigh, NC location.

Your Responsibilities:

• End to end responsibility for service management and process in Marketing & Sales domain (Platform & Applications department) for applications in the NAM region, including:
• Managing the application life cycle for Marketing & Sales application portfolio for the NAM region.
• Manage AMS service providers with global presence and remote operations. - Define and drive incident resolution along with other IT teams (e.g. integrations [MuleSoft], configurators, Salesforce, SAP S4HANA).
• Liaise with business stakeholders and coordinate with business process owners to understand the business needs and propose solutions.
• Collaborate with domain organization to participate actively in the roadmap for future.
• Participate in budget planning and provide run and build budget for applications.
• Support continuous improvement initiatives for the applications in the portfolio.
• Partner with product vendors to understand upcoming releases and capabilities.
• Define and coordinate delivery of improvements to the quality of the service and keep it aligned with the business needs.
• Anchor and drive critical incident resolution avoiding any production downtime.
• Report weekly progress based on service management KPIs. Requirements description.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Minimum 8+ years of experience in IT delivery management.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Hands on understanding of marketing & sales processes in manufacturing industry. JD SECURITY LEVEL Internal 2022-05-09 2/2.
• Ability and seniority to manage business stakeholders and process owners on management level.
• Experience in managing supplier teams of size 20+ spread across Globe. - High level knowledge on integration platforms like MuleSoft.
• Experience of driving large transformation program/s is an addition.
• Fluency in spoken and written English