The Opportunity

As an Internal Quality Auditor for North America, you will be responsible for executing the global quality audit program to ensure process adherence at any manufacturing, service, or project site in all business units across North America. You will verify the effectiveness of documented processes on-site, ensuring compliance with international standards or internal Hitachi Energy standards. Any gaps identified must be documented, and corrective actions must be pursued until all gaps are closed. The successful execution of the audit program is essential to guarantee stable product and process quality for Hitachi Energy.

How You Will Make an Impact

• Develop and implement a comprehensive 3-year audit program that covers all operational, project, and service units across North America. The program must be updated annually. Each international quality auditor is expected to plan 50-75% of their working time auditing (traveling)
• Organize your audit schedule and coordinate detailed audit arrangements with the operation unit manager and the quality manager of this business
• Provide an audit summary and deviation report at the end of each visit to the local management team
• Archive all audits in a document management system. Deviations will have an owner and a due date. You are responsible for chasing all open actions triggered by your executed audits. In case of missing dates, the audit lead will escalate it to the Q&CI Management to raise awareness in leadership that dates are missed
• Use deviation reports to identify structural issues in the processes. Analyze the results quarterly to identify structural weaknesses in business processes and share them with the Q&CI Management
• Support and coach local process owners to develop robust root cause analysis and process improvements
• Identify best-in-class processes during quality compliance audits and publish them as best practices to the rest of the organization. Leverage lessons learned
• Develop key performance metrics to understand how many process deviations we experience and show that the audit process is effective
• Uphold the core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the organization

• University degree: Master or equivalent with a strong technical and manufacturing background
• Extensive experience in quality management with formal quality qualifications
• Minimum 3 years of experience auditing in an international environment
• Certified Six Sigma Green Belt (or equivalent), Quality Management or Auditor training (ISO or other international)
• Experience in managing global structures with intercultural sensitivity, strong networking, and the ability to guide and mentor others
• Experience managing conflicts in an international environment
• Ability to communicate effectively with cross-functional teams and stakeholders
• Fluent written and spoken English matched with excellent communication and negotiation skills
• Broad and deep knowledge of theories, tools, and practices used in quality management, continuous improvement, and change management
• Experience in conducting root cause analysis and developing corrective action plans
• Experience in using quality assurance tools and software