The opportunity:
Power Conversion Solutions (PCS) is a newly formed Global Product Group (GPG) within Hitachi Energy, created by combining the GES and PCP teams. PCS aims to become a high-performing, successful, and attractive partner for utilities, IPPs, and integrators by offering an unparalleled package of products, services, and software. Our mission is to drive profitable growth and deliver high-value automation and digital solutions to our customers.
The Head of Services will play a critical role in the newly formed Power Conversion Solutions (PCS) organization. This position is responsible for driving the P&L (Profit and Loss) performance of the services business, ensuring profitable growth, customer satisfaction, and the delivery of high-quality services. The Services Manager will work closely with various departments, including R&D, Operations, Sales, Business Development and Portfolio, to develop and implement service strategies that align with the global product group's goals and objectives.
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This position can be preferable covered in Italy (Milan or Genova) or Spain (Madrid or Sevilla). Other locations to be evaluated as needed.
How you will make and impact:
- Develop and implement service strategies to drive the P&L performance, growth, and profitability of the Power Conversion Solutions services business.
- Develop and oversee the delivery of services including but not limited to consulting, remote monitoring, and performance warranties, ensuring high levels of customer satisfaction and service quality.
- Collaborate with engineering and product development teams to ensure service offerings align with product capabilities and customer needs.
- Manage a team of service professionals, providing leadership, guidance, and support to ensure high performance and professional development.
- Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions as needed to optimize P&L outcomes.
- Develop and maintain strong relationships with key customers, acting as a point of contact for service-related inquiries and issues.
- Ensure compliance with all relevant safety, quality, and regulatory standards.
- Participate in the development of new service offerings and business models to meet evolving customer needs and market trends.
- Support the sales team in promoting and selling service offerings, providing technical expertise and customer insights.
Your background:
- Bachelor's degree in engineering, business administration, or a related field; Master's degree in engineering, business administration, or a related field preferred.
- Minimum of 10 years of experience in a service management role, preferably in the power conversion or renewable energy industry.
- Experience with digital and automation solutions in the power conversion industry, renewables or power generation.
- Experience in developing and managing the delivery of new power conversion solutions services such as consulting, remote monitoring as well as conventional services such as spare parts and warranties.
- Strong leadership and team management skills, with a proven track record of building and leading high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Knowledge of relevant safety, quality, and regulatory standards.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
More about us
Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
Our employee benefit programs are tailored to each country, depending on location of employment and job grade. We will provide more details about it during the interview process
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