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Field Service Engineer

AT Hitachi Energy
Hitachi Energy

Field Service Engineer

Bangalore, India

Business Information:

  • Function: Cater services for all Power Quality Products and Solutions
  • Scope: Before Tendering and After Sales Services
  • Work Area: Within India and Overseas sites on case to case basis
  • Deputation Location: DBR, Bangalore
  • Products & Solutions: C&F, APFC, HPFC, SVC, FSC, STATCOM, DYNACOM, AHF, AIP....

Mission Statement:

  • Customer Relations: Contributes customer satisfaction by executing service work according to customer order and expectation. Create and maintains good relationship with customer and identifies new sales opportunities.
  • HSE: ABRA preparation, applies safety rules and safety practices as well as environmental responsibilities. Electrical safety (10 LSR), necessary PPEs knowledge.
  • Strategic Leadership: Coordinate with Operations, SCM and project management personnel for deliverables on daily basis.
  • Projects: Handle green field projects independently including civil, installation, testing and commissioning.
  • Continuous Improvement: Good inter-personnel skills, flexible Job demands, travelling.
  • Communication: Customer handling skills, coordination/communication skills for taking support from cross functional team member to address the customer urgency.

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Your Responsibilities:

  • Visit to customer site to attend customer call/address customer complaint.
  • Investigation of failure mode, data collection and analysis.
  • Conduct harmonic measurement and study as and when necessary.
  • Health checkup of existing install equipment's under AMC
  • Prepare RCA/8D reports of customer complaints.
  • Prepare ABRA, FQP, Bar chart based on project requirement.
  • Perform Installation checks, Testing of all equipment's through suitable instruments & commissioning.
  • Signing of performance report and collecting feedback & appreciation certificate from customer.
  • Site learning feedback convey to respective functions for improvement action in weekly call.
  • Coordination with factory for attending material and other warranty related issues.
  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • Diploma / BE In Electrical & Electronics Engineering (EEE) with aggregate >7.5
  • Excellent soft skills and basic knowledge of all Microsoft applications.
  • A Resident of Western and Southern part of India shall be added advantage.
  • Dedicated, focused, innovative and energetic personality.
  • Proficiency in both spoken & written English & Hindi language are required.

Apply now

Client-provided location(s): Bengaluru, Karnataka, India
Job ID: Hitachi_Energy-JID3-106032
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
    • On-Site Gym
  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Work Visa Sponsorship
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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