• Deliver computers in a 'ready to use' state to IT users

• Provide ad-hoc training to IT users on common IT matters and guide them through self service tools if required.

• Take care of physical stock management of devices and accessories including CMDB updates

• Perform regular inventory checks for relevant hardware

• Manage logistics by using local logistic providers to ship and move devices across locations

• Handle of warranty cases in coordination with relevant OEM vendors.

• Identify and report risks that might downgrade OSS service quality

• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support

• Host and support third party technicians

• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality

• Follow given OSS governance (participate in meetings, follow escalation path, etc.)

• Follow OSS procedures defined in Runbook, SOPs, knowledge articles

• Work Onsite to the factory your assigned to full time.

Your Experience:

• Have completed a formal qualification or completed an apprenticeship in the field of information technology

• Have three years of professional experience in IT support

• Be fluent in Turkish and English language

• Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven

Tools:

• Service Now IT Enterprise Platform

• MS Office 365

• Windows

• iOS

• Asset Management Tools

Methodologies of this role:

• ITIL 4 Preferred

• L6S Lean 6 Sigma Certified

Apply now