Hitachi Energy is seeking a Business Process Owner for its Crystal Springs, MS location. This role will report into the North America Transformer Business Process Manager. The Business Process Owner is responsible for working within the factory and across the HUB to execute continuous improvement projects, troubleshoot business problems, document business requests, design and test business processes, and train end users on business process and tools. Business processes span Quotation through Warranty and include all systems and applications utilized to execute the business process.

Your Responsibilities

Develop process maps and define current business practices in preparation for SAP upgrade Deliver continuous improvements based on the strategic vision and roadmap of the HUB functions, factories, and daily operational needs of business end users Perform work on assigned projects and deliver process improvements by participating in projects related to all functions within the business Document business enhancements and verify against HUB strategy whether enhancement will contribute or hinder strategy Investigate and prioritize business requirements to define scope and objectives of the projects and prepare schedules, limitations, time, and desired results Troubleshoot, analyze, and resolve complex problems, and develop and implement measures to prevent reoccurrence along with devising modifications and recommend ways to improve Maintain, or provide guidance for maintenance of a wide variety of systems. Provide support; ensure accuracy of information and responsiveness to customers (internal & external requirements) Lead internal testing and coordinate the testing with business champions. Document / maintain standard work packages Build network of factory champions and formulate a cadence for meeting on a regular basis to access training needs or business enhancements. Participation in HUB virtual team by leading individual projects, as well as provide support to teammates' projects