Expeditor/ Fulfillment Specialist

Join Hitachi Energy in Alamo, TN, as an Order Expediting Specialist and become a vital part of our dynamic team! This role offers you the chance to collaborate with various departments, ensuring the timely delivery of critical customer orders. You'll be at the heart of our operations, driving efficiency and customer satisfaction. If you're passionate about logistics and thrive in a fast-paced environment, this is the perfect opportunity for you to make a significant impact.

How You'll Make an Impact

• Collaborate with customer service, production planning, operations, and shipping to manage communication regarding critical and delayed customer orders.
• Maintain a tracker of critical orders, documenting progress and projecting accurate shipment dates.
• Work with buyers and planners to keep the shortage report updated with accurate material availability dates.
• Follow up on late production orders, document reasons for delays, and proactively communicate new estimated ship dates to customer service.
• Attend daily Tiered Accountability meetings to document shortages and delays, updating leadership on order status.
• Participate in internal service calls to document the needs of internal customers.
• Serve as the primary contact for order status requests from customer service.
• Assist with data maintenance in SAP, including compiling data for reporting to internal and external stakeholders.

• Bachelor's degree.
• 2-3 years of logistics experience, specifically focused on expediting critical customer orders preferred.
• Cross-functional experience in a high-volume manufacturing environment.
• Strong sense of urgency, personal organization, and attention to detail.
• Proficiency in Excel and PowerPoint.
• SAP experience preferred.
• Excellent oral and written communication skills with a cross-functional team at the local site and within the North American Hub.