Business Information:
- Function: Cater services for all Power Quality Products and Solutions
- Scope: Before Tendering and After Sales Services
- Work Area: Within India and Overseas sites on case to case basis
- Deputation Location: DBR, Bangalore
- Products & Solutions: C&F, APFC, HPFC, SVC, FSC, STATCOM, DYNACOM, AHF, AIP....
Mission Statement:
- Customer Relations: Contributes customer satisfaction by executing service work according to customer order and expectation. Create and maintains good relationship with customer and identifies new sales opportunities.
- HSE: ABRA preparation, applies safety rules and safety practices as well as environmental responsibilities. Electrical safety (10 LSR), necessary PPEs knowledge.
- Strategic Leadership: Coordinate with Operations, SCM and project management personnel for deliverables on daily basis.
- Projects: Handle green field projects independently including civil, installation, testing and commissioning.
- Continuous Improvement: Good inter-personnel skills, flexible Job demands, travelling.
- Communication: Customer handling skills, coordination/communication skills for taking support from cross functional team member to address the customer urgency.
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Your Responsibilities:
- Visit to customer site to attend customer call/address customer complaint.
- Investigation of failure mode, data collection and analysis.
- Conduct harmonic measurement and study as and when necessary.
- Health checkup of existing install equipment's under AMC
- Prepare RCA/8D reports of customer complaints.
- Prepare ABRA, FQP, Bar chart based on project requirement.
- Perform Installation checks, Testing of all equipment's through suitable instruments & commissioning.
- Signing of performance report and collecting feedback & appreciation certificate from customer.
- Site learning feedback convey to respective functions for improvement action in weekly call.
- Coordination with factory for attending material and other warranty related issues.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
- Diploma In Electrical & Electronics Engineering (EEE) with aggregate >7.5
- Excellent soft skills and basic knowledge of all Microsoft applications.
- Preferably resident of North/Western part of India.
- Dedicated, focused, innovative and energetic personality.
- Proficiency in both spoken & written English language is required.
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