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Customer Service Operator

AT Hitachi Energy
Hitachi Energy

Customer Service Operator

Tokyo, Japan

Your responsibilities:

  • You will be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks and need to play the role of L1 support wherever applicable.
  • You will be responding to incoming inquiries via telephone, e-mails, web and other possible channels efficiently with confidence and professionalism and be a customer advocate for timely response to issues and problem resolution and escalation.
  • You will report all activities taken toward resolving customer issues to allocate trouble or normal inquire to the related department, e.g. Sales or Troubleshooting, able to multitask and maintain an organized work environment and where required, support customers during run time activities and provide online troubleshooting support and resolutions.
  • You will participate in ensuring 24/7 availability with your teams and responsible for follow-up to resolve the issue for customer.
  • You will work for Customer Service Operation of PGGI, PGGA, PGHV/TR for Non-Utility, PGHV for Utility, PGTR for Utility, and Service and work in close collaboration with several department.
  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

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Your background:

  • You hold engineering degree (electrical or mechanical).
  • 1 year of experience in technical for GCB/GIS or TR.
  • General knowledge and a little special knowledge for GCB/GIS or TR.
  • Proficiency in languages: Japanese & English, other of advantage.
  • Fluency in Japanese in particular.

Apply now

Client-provided location(s): Tokyo, Japan
Job ID: Hitachi_Energy-JID3-97630
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
    • On-Site Gym
  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Work Visa Sponsorship
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

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