Customer Connect Specialist

Business Information:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy's units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Mission Statement:

At Hitachi Energy, it's the people that matter most - to us and our customers. This role is specifically designed to cater L1 support.

• Be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.
• Need to play the role of L1 support wherever applicable.
• Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
• Be a customer advocate for timely response to issues and problem resolution and escalation.
• Report all activities taken toward resolving customer issues.
• Able to multitask and maintain an organized work environment.
• Where required, support customers during run time activities and provide online troubleshooting support and resolution.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business.

• Basic knowledge in electrical engineering/science (bachelor's degree in science, Diploma in engineering preferred.
• Prior experience of being in a customer support role needed 1-2 years.
• Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set.
• High focus on customers and their needs.
• Intrinsic attitude to drive innovation and improvement.
• English mandatory any other international language will be a plus.
• Basic knowledge of Power BI & Power Apps will be an added advantage.