Mission Statement:

This role involves managing or performing work across multiple areas of an organization's overall IT Platform/Infrastructure including analysis, development, and administration of IT Systems Software, Hardware, and Databases.

Your Responsibilities:

• Oversee the administration, configuration, and maintenance of the Celonis platform to ensure optimal performance and availability.
• Collaborates with IS Service Managers, Application Manager, Solution Architect and Specialists to estimate the effort for IS solution/services development, change requests and releases. Is responsible for entire requirements management process. Ensure that the final solution meets business objectives and adds to the bottom line.
• Utilize Celonis to analyze business processes, identify inefficiencies, and recommend improvements. Manage data integration from various sources into the Celonis platform, ensuring data accuracy and consistency.
• Provide support and training to end-users, helping them leverage the platform effectively.
• Work closely with cross-functional teams, including IT, operations, and business units, to understand their needs and deliver tailored solutions in line with organizational guidelines and policies.
• Stay up to date with the latest developments in process intelligence, data engineering, and Celonis technologies, proposing and implementing best practices to improve the overall data architecture.
• Provides guidance or support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility.
• For assigned tasks, executes all actions in IT processes according to agreed RACIS specification.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
• Overall 12+ year of experience with minimum of 7 years of experience in managing Celonis or similar process mining platforms.
• Experience in IT service management (ITSM) practices, including incident, problem, and change management. Experience in IT Applications Management and Service Delivery in multinational companies.
• Proven experience in managing projects, including planning, execution, and monitoring.
• Proficiency in SQL and data integration tools, experience in ETL process, and process mining methodologies.
• Demonstrated ability to manage and engage with cross-functional stakeholders at various levels, ensuring their needs and expectations are met.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Celonis certification is a plus.
• Proficiency in both spoken & written English language is required.