Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
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The Provider Success Manager will lead, coach, and mentor a team of Provider Success Associates (PSAs) as they support and engage with the Hims & Hers provider community through their onboarding and long term success on the Hims & Hers platform. The Provider Success Team delivers world-class support to the provider network, understanding the most pressing challenges facing them, and developing solutions to improve and enhance provider experience. The Provider Success Manager is team-oriented, data-driven, and excited to solve problems.
You Will:
- Manage, develop, and grow a team of Provider Success Associates.
- Monitor and improve collective results of their team including provider onboarding, activation, engagement, retention, and sentiment.
- Lead in implementation of new team initiatives, and partner closely with cross-functional stakeholders to develop new resources, processes, and playbooks to support growth as the team and provider group continues to scale.
- Lead in developing and improving operational processes to increase efficiency and effectiveness to scale.
- Work cross-functionally with clinical stakeholders (Medical Affairs, Provider Leadership Group) to get stuff done.
- Be an extraordinary team leader: low ego, high humility, and goal oriented.
You Have:
- 5+ years of work experience in customer support, provider management, and healthcare operations.
- Previous experience in driving team-wide performance metrics, with the ability to perform data analysis to identify trends and opportunities.
- Ability to turn insights into action, can obtain the data they need to make directional operational decisions including working with Analytics.
- Demonstrated success initiating and developing new projects, and then leading projects through project management lifecycle.
- Strong expertise in identifying problems and executing on solutions, particularly in ambiguous situations. Understands problems well enough to prioritize what we need to do.
- Strong communication skills with ability to speak the clinicians’ language, earn their respect, and influence them. Clear communication and clarity of thought to lead discussions amongst the team.
- Ability to manage, develop, and grow junior team members. Ability to manage vendors.
- Experience using a CSP (Customer Success Platform) or CRM (Zendesk) a plus.
Our Benefits (there are more but here are some highlights):
- Competitive salary & comprehensive health benefits including medical, dental & vision
#LI-Remote
Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.
Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com. Please do not send resumes to this email address.
For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information.