Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
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We are seeking an experienced and results-driven Industrial Engineering Manager to lead and oversee our pharmacy and fulfillment operations team. In this role, you will take ownership of optimizing processes, improving operational efficiency, and maximizing productivity across multiple teams. As a leader, you will manage a team of industrial engineers, provide strategic direction, and collaborate with cross-functional departments to drive continuous improvement initiatives. You will play a key role in ensuring the scalability, efficiency, and quality of our operations while fostering a culture of innovation and collaboration.
You Will:
- Lead and manage a team of industrial engineers, providing mentorship, performance feedback, and professional development opportunities.
- Assign projects, monitor progress, and ensure alignment with organizational goals.
- Foster a collaborative environment that encourages innovation and teamwork across all levels.
- Lead coordination calls with internal and external vendors for new build and retrofit relating to pharmacy or fulfillment
- Conduct advanced analyses of processes and workflows within pharmacy and fulfillment operations, such as order processing, inventory management, dispensing, packaging, and shipping.
- Develop and implement strategies to streamline processes, reduce waste, and enhance productivity and accuracy.
- Drive cross-functional collaboration by partnering with pharmacists, technicians, logistics personnel, and management to identify improvement opportunities.
- Develop and maintain workforce plans, including optimal staffing levels, workload distribution, and skill alignment.
- Establish labor standards and performance metrics to track productivity and optimize resource utilization.
- Collaborate with architects, facility managers, and operations leaders to design and optimize layouts of pharmacy and fulfillment centers either on new build or retrofit.
- Apply principles of lean manufacturing, ergonomic design, and automation to improve safety, efficiency, and space utilization.
- Lead projects for expansion or reorganization of facilities to support scaling operations.
- Identify, evaluate, and oversee the implementation of advanced technology solutions, automation tools, and software systems to improve operational performance.
- Collaborate with cross-functional teams to ensure seamless integration of new technologies.
- Coordinate training and support for teams adopting new systems and tools.
- Champion a culture of continuous improvement by encouraging employee engagement and innovation.
- Develop and implement performance monitoring systems and KPIs to assess operational effectiveness and track the success of improvement initiatives.
- Lead or participate in cross-functional projects aimed at achieving operational excellence.
You Have:
- Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, or a related field. A Master’s degree is preferred.
- Minimum of 7+ years of proven experience in industrial engineering, with at least 3+ years in a leadership role managing teams in a pharmacy, fulfillment, retail, e-commerce, or healthcare setting.
- Advanced knowledge of Lean, Six Sigma, and Kaizen methodologies, with demonstrated success in implementing large-scale process improvements.
- Expertise in sterile or non-sterile pharmacy operations is desirable and a plus
- Expertise in process mapping, data analysis, and statistical tools.
- Experience with facility layout design and optimization using software such as AutoCAD or SketchUp.
- Familiarity with automation technologies (e.g., conveyance systems, AMRs) and related software.
- Simulation software knowledge is a plus.
- Strong understanding of pharmacy operations, inventory management, and regulatory compliance is highly desirable.
- Ability to lead cross-functional teams, manage multiple projects, and influence stakeholders.
- Excellent verbal and written communication skills, with proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats
Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.
The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.
Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.