JOB OVERVIEW:
This position is responsible for assisting in a range of sales related activities and customer support to help Henry Schein's sales representatives within the designated Region(s) increase customer engagement, grow sales, increase their territory share, and close new opportunities. This role supports all FSCs, RMs, RSMs, MSMs, Outbound Telesales Representatives and Specialists in a designated Region(s) and performs key responsibilities in accordance with common best practices developed centrally by Henry Schein so as to ensure a streamlined, consistent experience for our customers and TSMs.
KEY RESPONSIBILITIES:
- 25% Help troubleshoot problems with customer orders, customer accounts, and other related issues brought forth by the internal team
- 20% Handle administrative requests brought by the team in accordance with expectations outlined by the sales support and Telesales leadership teams.
- 10% Provide the sales team with data reports and sales guides at the guidance of leadership
- 10% Monitor sales performance through sales tracking tools and report progress to sales representatives
- 10% Work with sales managers to create and implement targeted sales strategies
- 10% Monitor new product sales launches and campaigns and make sure the sales team is up to date and has the customer information they need to drive sales
- 10% Provide excellent internal customer service by staying on top of pending orders and customer requests
- 5% Assist in planning and executing local sales events at the direction of the Regional or Multisite Manager
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SPECIFIC KNOWLEDGE & SKILLS:
- Preferred proficiency in relevant programs including Salesforce.com, Smartsales, Smartsheets, and Microsoft Office. Ability to quickly learn and master other internal programs used by the sales and Telesales teams
- Proficiency in data analysis to turn sales data into actionable recommendations
- Strong communication, presentation, and training abilities.
- Previous knowledge of sales practices and customer service expectations.
- Demonstrated ability to manage teams, locally and remotely, and keep them engaged
GENERAL SKILLS & COMPETENCIES:
- Strong time management skills and the ability to prioritize work
- Very good attention to detail and accuracy
- Customer service oriented and ability to work with and resolve complex issues
- Ability to plan and arrange activities
- Excellent interpersonal communication skills
- Excellent written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
- Ability to manage conflict
- Capacity to work effectively under pressure
- Analytical thinking
- Oversee small projects
- Identify and recommend continuous improvement opportunities
- Establish productive working relationships at multiple levels within the organization
MINIMUM WORK EXPERIENCE:
Typically 4 or more years of related experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
The posted range for this position is $40,053 - $62,583 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.
Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers