JOB OVERVIEW:
This position is responsible for the coordination of processing returns for Customers/Technicians as well as to our business partners of all Corporate inventory by ensuring proper processes are followed and all required documentation is completed thoroughly and accurately.
KEY RESPONSIBILITIES:
- Responsible for processing customer returns accurately and within department guidelines. Moves returned merchandise to various locations within the department by pushing and/or pulling a hand pallet jack/cart.
- Determines disposition of returned products to ensure highest ROI and separates appropriately.
- Communicates both professionally and clearly via phone and email to Customers, Techs, FSC's and Business Partners.
- Good problem-solving, strong follow-up skills and ability to come to a sound decision regarding information that has been provided.
- Responsible for the accurate processing, packing and documentation of products shipping back to the Business Partner for either credit or replacement
- Ensure controlled interface with internal customer and departments (A/P, Merchandising, Shipping, etc.,) and keeps records of all significant interaction
- Acts as company representative with regards to contacting Business Partners, e.g., Phone and e-mail. Providing necessary information to obtain return authorization (RA) of warranty/not needed/core returns.
- Accurately maintains shared as well as your own spreadsheet with fellow returns TSM's
- Verify correct item code, lot number, expiration date, as well as tie back to original purchase order
- Provide regular reporting to management on various product and vendor information
- Receive, process, and create monthly transfers of inventory to and from core DC's.
- Self-starter and a strong attention to detail to achieve accuracy when completing a task
- Participates in special projects and performs other duties as required.
- Process technician and branch overstock returns.
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SKILL:
Apply acquired job skills and company policies and procedures to complete assigned tasks. Apply acquired knowledge of procedures and external regulations.
COMPLEXITY:
Work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
SUPERVISION:
Work under general supervision of the Returns Supervisor and receive little instruction on daily work, receive general instruction on newly introduced assignments.
WORK EXPERIENCE:
Typically 1 or more years of related experience. Preferred knowledge of Customer Service/Warehousing operations.
PREFERRED EDUCATION:
Typically High school diploma or the equivalent required.
GENERAL SKILLS & COMPETENCIES:
- Good time management skills and the ability to prioritize work
- Very good attention to detail and accuracy
- Customer service oriented
- Ability to plan and arrange activities
- Very good interpersonal communication skills
- Very good written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
- Establish productive working relationships at multiple levels within the organization
SPECIFIC KNOWLEDGE & SKILLS:
- Good reading, writing, computer, and math skills.
- Detail-oriented and excellent verbal communication and problem-solving skills.
- Ability to pass machine driver safety training for all required equipment.
- Ability to read fine print and differentiate products with similar characteristics (size, color, vendor code).
- PC skills, Outlook, Microsoft Word, and Excel. Knowledge of HSI systems (Credit & Returns, NSP, Customer Service).
PERFORMANCE REQUIREMENTS:
Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.
TRAVEL / PHYSICAL DEMANDS:
- Travel typically less than 10%.
- This position will be working in Distribution Center environment.
- Ability to grasp, bend, stand, reach above shoulder height, and walk extensively throughout the warehouse.
- Must be able to lift and push/pull up to 50 pounds.
- May encounter various environmental conditions such as hot and cool temperatures, hazardous items, noise, and dust.
- Must be able to work while standing/walking on concrete floors for long periods.
- May be necessary to use step ladders to perform tasks involving climbing and reaching.
- Must be able to stand while operating equipment bearing full weight on both feet.
- May have to work on powered industrial equipment which operates up to 5 racks high.
- Performs multiple, repeated, and sustained hand-eye movement on computer keyboard and screen.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers