Job Description

Job Title: Internal Sales Consultant HSD

Department: Henry Schein Dental

Reports To: Sales Manager

Location: Gillingham/Hybrid

Overview:

The Account Manager will build rapport with our customers to maintain and develop existing Sales and Gross profit through outbound sales calls.

The processing of customer orders and follow through of customer enquiries following quality control procedures to achieve both sales and gross profit targets.

Job Responsibilities:

The role holder will be expected to be responsible for the following:

• Create a strong relationship with assigned accounts, having a proactive engagement with customers maximising the potential sales and profit to be gained from the customer base.
• Achieve objective when making calls to customer with relevant offer/enquiry details.
• Successfully make the required outbound calls each day building the relationship with the customer.
• Keep all customer records up to date with an accurate description of the individual surgeries buying procedures, contacts and expenditure and other relevant information.
• Reactivate lost accounts and continually monitor customers spend who may be slipping.
• Achieve a high level of accuracy on all orders, upsell and cross sell on every order to increase both size and order value.
• Where necessary achieve and exceed sales, gross profit, lost call and territory growth targets as set by the Line Manager.
• Process orders and enquiry's following quality control procedures. Ensure that all Quotations are dealt with recording the correct information and submitted by the deadline or on a timely basis.
• Record and update customer database with relevant information. Ensure that all records are up to date, filed and easily assessable.
• Ensure that all reporting is done correctly and on a timely basis.
• Carry out work willingly and well, receptive to new ideas and promote good atmosphere.
• Ensure that all communication to customers both written and verbal maintains a high standard both in presentation and content.
• Work as necessary to provide optimum cover to customers during office hours. Attend staff meetings, training courses, exhibitions and seminars as required.
• Give support to team members assist other departments, as and when necessary.
• Be an enthusiastic team player at all times.
• Participate in special projects and perform other duties as required

• Educated to a high standard
• Highly organised, able to work under pressure and detail orientated
• Excellent telephone manner
• High level computer skills and ability to use Microsoft applications
• Strong negotiation skills
• Experience in working as part of a team
• Aptitude to develop commercial and business acumen
• Previous customer service/sales or Dental experience is an advantage
• Experience of working in the healthcare or commercial sectors is desirable

• The ideal candidate will be engaging and self-motivated
• Demonstrable drive to achieve the end result working equally well independently as part of a team
• Have clear communication skills (both verbal and written)
• Be adaptable and flexible
• Be confident
• Have a positive self-image
• Have high concern for standards
• Be results driven
• Have strong time management
• Be engaging and self-motivated

• A competitive salary
• 25 days holiday a year, with ability to buy up to 5 days holiday each year
• Life Insurance
• Cycle to Work scheme
• Subsidised gym membership
• Access to Health & Wellbeing Apps
• Employee discounts
• A hybrid, flexible working culture