JOB OVERVIEW:
The Inbound Sales Representative - Surgical (ISR) plays a key role in handling customer inquiries, processing orders, and providing exceptional service. This call center driven position involves responding to customer requests via phone, fax, internet, and email, while also upselling products and gathering competitor pricing information. The ISR will collaborate with other departments to ensure orders are processed accurately and promptly.
Please note: The work schedule for this role is 8:00 AM to 5:00 PM Pacific Standard Time
KEY RESPONSIBILITIES:
- Build and maintain rapport with customers, delivering exceptional service at every interaction
- Respond to customer inquiries and requests for orders, production information, order changes, adjustments, and cancellations via multiple channels (phone, email, fax, internet)
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SPECIFIC KNOWLEDGE & SKILLS:
- Strong PC skills including dual monitor usage
- Experience with Microsoft Office
- Printer, copier, and fax machine experience
- Good attitude, high energy level
- Experience with JDE and Salesforce preferred
- Sales experience is a plus
GENERAL SKILLS & COMPETENCIES:
- Strong time management skills and the ability to prioritize work and meet deadlines
- Very good attention to detail and accuracy
- Customer service oriented and ability to handle complex issues
- Ability to plan and arrange activities
- Excellent interpersonal skills
- Very good written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
- Ability to establish productive working relationships at multiple levels within the organization
MINIMUM WORK EXPERIENCE:
- Typically two or more years of related experience including one year customer service experience.
PREFERRED EDUCATION:
- Typically High School education, vocational training and/or on-the-job training
- Bachelor's degree preferred
TRAVEL / PHYSICAL DEMANDS:
- Travel typically less than 10%. Office environment. No special physical demands required.
COMPENSATION:
The posted range for this position is $33,815 - $59,176 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.
- Other benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers