Responsible for entering work orders for dental and laboratory handpieces. Reviews work orders to verify customer warranty claims. Accurately enter data into corresponding fields within various software programs

KEY RESPONSIBILITIES:

• Enters work orders for dental and laboratory handpieces
• Reviews work orders to verify customer warranty claims
• Accurately enter data into corresponding fields within various software programs
• Completes warranty work for various vendors, specifically tracking items to ensure accuracy
• Acts as a backup to the Customer Service Representatives, by assisting with taking overflow telephone calls, at times of high call volume
• Work with Microsoft Office
• Participates in special projects and performs other duties as required.

• Previous experience in a relevant position desired
• Experience using Microsoft Office (Word, Excel) preferred.

• High School degree or equivalent required

• Ability to read, understand and perform standard procedures and work instructions
• Basic math and logic skills required
• Basic computer skills and software use (email, document prep, and spreadsheets) desired

• Travel - typically not required
• Position typically works in an office environment where environmental conditions are stable
• While performing the duties of this job, the employee routinely is required to sit for extended periods of time; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, stretch and lift up to 15 pounds