Description and Requirements
The Scheduling Liaison for Healthfirst is responsible for handling appointment scheduling for in-field nurses. The nursing visits are for reassessments and cover members who are in multiple product lines of business including Managed Long-Term Care Plan (MLTCP) and CompleteCare (CC) products-a Medicaid Advantage Plus Plan (MAP), FIDA (Fully-Integrated Dual Advantage) and others. The Scheduling Liaison will: schedule, handle calls relating to scheduling, map out travel distance to appointments and generate daily appointment availability reports, which include sectioning based on language needs and County.
- Review and organize CareEnhance Clinical Management Software (CCMS), Electronic Medical Records (EMR) pre-enrollment database system, and schedule assessments for field staff (Nurses and/or Enrollment 50+) to ensure daily goals for SHP, CC and PHSP are being achieved. - Section the report by language needs and County for maximum efficiency in assigning active and prospective members for appointments for management review. - Assist with appointment rescheduling activities with documentation in the electronic medical records, scheduling new appointments, preparation of special scheduling projects for SHP and CC and working on other duties based on business need. - Working under the direction of management, maneuver multiple tasks independently with a fast-paced, proactive versus reactive approach to changing priorities; call volume and telemarketing call/appointment goals. - Handle many details and remain focused in an environment with distractions. - Contribute creative solutions and ownership of daily assignments for seamless communication and systematic completion of routine and special projects. - Follow protocol and use logical reasoning to escalate situations to management and clinical staff appropriately. - Maintain daily tracking reports, Nurses (Intake and/or Reassessment), including 3rd party outsourced Nurses, managed services organizations (MSO) and/or partnerships/vendors. - Schedule activities for management review. - Additional duties as requested.
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Hiring Range:
- Greater New York City Area (NY, NJ, CT residents): $39,208 - $52,000
- All Other Locations (within approved locations): $34,091 - $49,920
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.