Description and Requirements

The Sales Support Associate is responsible for positioning Healthfirst as a socially responsible health partner. S/he will develop and coordinate plans of action that promote company-wide enrollment through promotions, events, sponsorships and collaboration with like-minded partners. The representative will work closely with Medicare Sales Managers and representatives to increase awareness, knowledge of Healthfirst's products and services, and to also increase Healthfirst's market-share in the territory. This individual will identify enrollment event opportunities for seniors--individually or in groups--to promote alternative plan options. Through community marketing, s/he will have a direct impact on membership growth and retention. Using innovative and strategic growth plans developed in collaboration with the sales team, the Sales Support Associate will have the ability to join a team dedicated to helping some of the most vulnerable populations in New York.

• Responsible for coordinating events, presentations and enrollment opportunities, as directed by the Sales Managers, in order to execute, plan, and coordinate resources so that they can ensure a successful event.
• Live Healthfirst's mission, our members are our North Star and our mission is guided by their needs and preferences in ensuring a superior experience and access to the highest quality healthcare when and where they need it.
• Sales Support has the primary responsibility of connecting Healthfirst with community-based organizations, community health centers, NYCHA, community providers, faith-based organizations, community boards, and city agencies.
• Develop twenty (20) events and/or opportunities per months for the sales representatives which they support.
• Establish new relationships and maintain existing ones.
• Support the Sales and Marketing team to create educational and sales events within our target market.
• Work closely with Sales Managers to develop plans of action and understand the needs of the sales team.
• Responsible for meeting and exceeding growth and retention expectations.
• Prepare weekly and monthly events calendars, managed care reports, order supplies for events and submit monthly expense reports. Prepare weekly calendar of appointment and opportunities as required.

• Must be able to travel 75% of the time.
• Experience in Sales (i.e. retails, product, etc.), Marketing and/or Community Outreach Programs.
• Existing Sales or Customer Service related experience dealing with direct to consumer and/or business to business interactions either over the phone or in-person.
• Experience speaking with multi-level audience that can include faith based leaders, elected officials, c-level executives, healthcare professionals, or hospital administrators, etc.
• Experience managing multiple marketing events, including changing deadlines, from beginning to end.
• Experience working across socio-cultural and ethnic backgrounds and environments.
• Experience with basic Microsoft Excel functions to include sorting, filtering and maintaining spreadsheets.
• Experience with creating Microsoft Word documents and merging them with existing Excel spreadsheets to create email blasts, maintain event guest lists and document all tracking forms.
• Experience making modifications and updates to existing Power Point presentations.
• Must be available to work evenings and weekends (as needed).

• Associates degree from an accredited institution.
• Medicare broker experience
• Knowledge of CMS rules and regulations.
• Experience using AX DYNAMICS, Great Plains and any Imaging Systems.
• Fluency in one or more of the following languages: Spanish, Cantonese/Mandarin, Fukienese, African dialects, South Asian dialects.
• Excel experience standardizing reports across multiple sheets, utilizing vLookups and functions/formulas, creating, using and interpreting pivot tables, filtering and formatting to generate desired results.

• Must have vehicle and current Drivers' License.
• Must have an Accident & Health license.