Description and Requirements
At Healthfirst, the Medicare Growth team is dedicated to growing our membership. A main lever of that growth is retaining our Medicare members with excellent member experiences and encouragement of benefits understanding. We use advanced analytical techniques to generate insights and drive positive member outcomes. The focus of this position will be devoted to existing Voluntary Disenrollment Medicare retention programming, with a goal of maximizing customer lifetime value and ensuring customers are in the Right Plan at the Right Time throughout their lifecycle.
Duties & Responsibilities:
- Support Medicare Retention Strategy Manager in overseeing and measuring a broad range of existing Medicare customer retention initiatives
- Analyze, measure, and evaluate the outcomes of new member welcome events
- Collaborate with stakeholder teams, including sales, to develop and implement a more comprehensive and effective strategy for new member welcome and education events
- Manage events in assigned territories in the Healthfirst service area
- Create a reporting mechanism to capture the outcomes of these events and their impact on member experience and voluntary disenrollment
- Strategize with internal stakeholders (i.e., Marketing, Population Health, Sales) on new initiatives Healthfirst can leverage to improve member experience and reduce voluntary disenrollment
- Monitor and Measure outcomes of initiatives, report findings, adjust actions
- Additional duties as assigned
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Minimum Qualifications:
- At least 6 months (nonconsecutive) experience in program or project management
- Ability to travel around downstate NY, which includes the 5 boroughs, Long Island, Rockland, and Westchester
- Ability to understand complex federal rules and guidelines and be able to ascertain business implications required.
- Must have strong interpersonal skills
- Technical skills: Microsoft Office (specifically Microsoft PowerPoint, Excel, and Word), corporate email systems and SharePoint
Preferred Qualifications:
- Experience managing business processes for project teams
- Ability to build project plans or schedules
- Ability to drive, track and report project execution progress
- Ability to learn quickly and keep pace with fast-changing state and federal guidelines
- Experience in a cross functional strategy team and/or other projects within the healthcare industry
- Spanish speaker preferred
Compliance & Regulatory Responsibilities: Confirm all new programming is allowable with Medicare legal and regulatory partners
Hiring Range:
- Greater New York City Area (NY, NJ, CT residents): $57,400 - $78,030
- All Other Locations (within approved locations): $49,800 - $74,120
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.