Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.
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About IT at Headway
Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The IT team at Headway is a small but mighty team using technology to build that future.
What you’ll do here:
- Act as the primary point of contact for all IT-related issues, providing tier-1 support and ensuring timely resolution of service desk requests
- Log, track, and resolve IT incidents in a timely manner
- Contribute to and maintain the internal IT knowledge base
- Collaborate with other IT team members to identify and implement process improvements
You will love this role if…
- You enjoy solving technical problems and helping others.
- You are passionate about technology and staying up-to-date with the latest trends.
- You are energized by working in a fast-paced startup environment.
- You want hands-on experience with the latest technologies.
- You value great customer service.
You’d be a great fit if...
- You have 1-3 years of experience in IT support or a related field.
- You have administration expertise with at least three of the following products: Okta, Google Workspace, Zoom, Slack, Atlassian Jira, Atlassian Confluence, and 1Password.
- You have strong problem-solving and analytical skills.
- You have excellent communication and interpersonal skills.
- You have a strong understanding of macOS, Windows, and ChromeOS operating systems
Our interview process
After you apply to Headway, here are some details of what to expect during the interview process.
- Initial Screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
- Take Home Exercise: You’ll complete a short (<1 hour) take home exercise.
- First Round: You'll meet with the IT Manager to discuss your previous experience, and do an initial technical screen.
- Final Rounds: You’ll meet several team members for technical and non-technical interviews, and leave with a fuller picture of what it’s like to work at Headway.
- References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!
Compensation and benefits:
- The starting salary for an IT Support Specialist at Headway is $85,000.00 based on industry tenure and experience.
Benefits offered include:
- Equity Compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
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We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com
Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.