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Job Summary
Hybrid role in Dallas
This position is responsible for designing, conducting, and synthesizing human centered design research in support of C1 client design engagements and stakeholder collaboration projects. Responsibilities include creating research plans, conducting research activities, and supporting concept design and implementation efforts based on formative, exploratory and evaluative research methods.
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Specific responsibilities will include:
• Secondary research with an emphasis on desk research and literature reviews
• Primary research including conducting and moderating 1:1 interviews and small discussion groups
• User testing and evaluation to help refine products, services, and concept prototypes
• Familiarity with general data analytics and quantitative research methods
• Research synthesis and report creation
• Presentations to internal and external stakeholders
Required Job Qualifications:
• Bachelor's degree and 3 years design research, product design, design strategy or another related field
• Strong written, verbal, and interpersonal skills
• Experience with user-centered design practices, methods, and tools
• Experience with qualitative and quantitative research methodologies and practices
• Experience with translating insights into actionable solutions, products, or services
• Experience working in a highly collaborative, consulting type environment
Preferred Job Qualifications:
• Familiarity with the health care industry and/or a highly regulated service industry
• Experience communicating with poise and professionalism with clients and co-workers
• Experience collaborating and working with multi-disciplinary teams and cross functional departments
• Experience in a consulting role with large enterprise level accounts and multiple, concurrent projects
• Experience with Design Thinking, Human Centered Design, or UX and CX methodologies
• Passion for improving member journeys through design
• Experience with hybrid/remote working arrangements and virtual collaboration tools
• Maintains a curious, user-centered mindset
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HCSC Employment Statement:
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.