SUMMARY:
Hachette Book Group (HBG), a leading book publisher, is looking for a highly motivated and detail-oriented candidate to build and lead a team of Key Account Analysts. The Key Accounts Manager will report to the Director, Fulfillment – Enterprise Customer Success and be responsible for managing the operational relationships with HBG’s largest, high profile retail partners. The ideal candidate will possess leadership, project management, and strong analytical skills as the keys to success in this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Create KPIs to successfully meet the operational goals of HBG’s highest grossing retail partners
- Develop expertise in HBG’s procedures, systems, and policies to maximize operational efficiency
- Work closely with Sales, IT, Distribution, and Fulfillment leadership to drive operational compliance leading to chargeback reduction and prevention
- Provide escalation support to ensure win-win scenarios for HBG, our distribution clients, and retail partners
- Utilize data to drive operational change and efficiency
- Hire, retain, and develop a team of Key Account Analysts to support HBG’s largest retail partners
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KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
- 4+ years of management experience leading customer success/operational teams
- Effective at setting goals, tracking success metrics, and motivating a team to achieve results
- Understands how to leverage data to optimize strategy and execution
- Partners effectively with other cross-departmental teams to deliver on the operational goals of HBG and our retail partners
- Ability to attract, retain, and develop top talent
- Excellent presentation, written, and verbal communication skills
- Confidence presenting to C-level executives on a regular basis
- Ability to thrive under pressure, effectively problem solve, and react quickly to changes
- Self starter with a high desire to achieve goals
- Willingness to learn and use unfamiliar technology/systems
- Strong analytical skills
- Experience working with complex data sets
- Demonstrated expertise in Microsoft Excel
- Familiarity with Zendesk a plus
HOW TO APPLY: To be considered, please submit both a resume AND a cover letter. We ask for a cover letter so that we can understand how your skills or experience can apply to our open role.
As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Our publishing programs must reflect the broad range of backgrounds, experiences, political views and ideas that shape our society and publish books for all readers.
Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The compensation range for this position is $60,000 - $70,000. Salary can vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. There may be times that you will be required (or requested) to work overtime due to the nature of your role or exceptional workload issues or special projects.
The following benefits are offered by the company: medical, dental, vision, basic and supplemental life, short-term and long-term disability, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, health and dependent care FSA, commuter benefit plan, employee assistance program, tuition reimbursement, travel assistance, 401(k), discretionary bonus program, PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave) and group discounts on auto and home insurance and legal services. Eligibility requirements apply to some benefits and may depend on your job classification, hours worked and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.