Logistics at full potential

Do you have a passion for managing logistics processes and do you feel at home in a varied and dynamic job at one of the largest logistics service providers in the Netherlands? Are you someone who likes to make a difference and who is strong in leadership? Join us as aBusiness Support Teamleader in Venray!

What will you do on a working day:

As Business Support Teamleader you provide functional leadership to different departments. You are concerned with making improvements in the process to better respond to the wishes of the organization and the customers and you pay attention to your employees. The work is on a day shift and you report to the Business Support Manager.

• Oversee and manage key departments, including Transport Planning, Key Users, Customer Service, and Process Controllers.
• Provide support to departments in their daily business activities.
• Conduct regular meetings with customers to ensure alignment and satisfaction.
• Handle escalations from both team members and customers to resolve issues effectively.
• Monitor and manage key performance indicators (KPIs) and perform on-site calculations.
• Act as the first line of support for internal teams, assisting with daily volume tracking and operational planning.
• Oversee transport planning, including carrier management and addressing customer complaints related to carriers.
• Manage two customers with distinct structures, requiring adaptability and dynamic problem-solving skills.
• Ensure smooth operations across diverse environments, being mindful of their unique organizational setups

• Experience in a similar role of people management
• Experience in stock controll and related activities
• Experience with Warehouse Management Systems (WMS)
• Advance level of MS Office, espcially in Excel
• Experience with Power BI is a great advantage
• Strong communication skills in English (spoken and written), Dutch is a plus