Logistics at full potential
Are you fueled by the satisfaction of supporting and serving your customers? Is delivering top-notch customer service your passion? If so, then seize the opportunity to join us as a full-time Customer Service Officer at our Zellik site.
As a Customer Service Officer, you'll play a pivotal role in ensuring the seamless flow of operations, both administratively and internally. You'll serve as a vital link between our warehouse and our external customers, utilizing your insights into customer needs and warehouse processes to elevate our service to new heights.
Your responsibilities will include handling orders, administrative tasks and managing various internal flows, all with the aim of enhancing the overall customer experience and contributing to the success of our site. If you're ready to make a meaningful impact and excel in a dynamic customer-focused role, then we invite you to apply and join us in delivering exceptional service at our Zellik site.
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Your tasks consist of:
- Order Processing: Accurately and responsibly handle customer orders, ensuring all details are processed and recorded efficiently.
- Customer Interaction: Address customer questions and resolve queries related to orders in a satisfactory manner.
- Coordination: Set out and coordinate internal and external issues to facilitate smooth order processing.
- Record Keeping: Maintain accurate and effective records of all customer interactions and transactions.
- Problem Identification: Actively identify potential bottlenecks in communication or logistical services that could affect order processing.
- Administrative Handling: Manage administrative aspects of complaints and questions related to order processing.
- Process Improvement: Look for opportunities to improve order processing and discuss them with your Manager.
What you need to succeed at GXO
- MBO+/HBO level, with 2 to 4 years of similar experience gained within a customer service environment, logistics would be advantageous but not essential
- Knowledge of MS Office, in particular Excel
- Fluent in English and Dutch, knowledge of French is an advantage
- Good experience of reporting and presentation skills
- You are proactive, communicative, flexible and accurate
- You enjoy working as part of a team
What we offer you?
- A salary aligned with your experience
- A dynamic organization with plenty of room for personal input
- Control over your own success, along with the necessary support for your development
- Access to the GXO University platform
- Opportunities for professional growth
Unlock the potential of your future!
Your work environment
Working at GXO Logistics means working in a dynamic and international organization. An exciting environment with plenty of room for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you face new challenges every day, allowing you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.
GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).
Want to know more about GXO Logistics?
Watch the video below or visit our website www.gxo.com
https://www.youtube.com/watch?v=3P7NC8gl3bg
In short, this is the next place you want to work!
For more information you can contact Lukasz Seredynski, he can be reached via lukasz.seredynski@gxo.com
Interested?
Apply via the button and leave your recent CV
Acquisition as a result of this vacancy is not appreciated.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.