Applications Support Specialist (1st line support)
Hammersbach
We are seeking a motivated and detail-oriented 1st Line Support Specialist to join our IT team. The successful candidate will provide first-line support for our Warehouse Management System (WMS) Reflex, as well as basic infrastructure support. This role is crucial in ensuring the smooth operation of our systems and infrastructure, providing timely and effective support to our users. The position is based on-site in Hammersbach.
Key Responsibilities:
- WMS Reflex Support:
- Provide first-line support for WMS Reflex users, including troubleshooting issues and resolving queries.
- Assist with user account management, permissions, and system configurations within the WMS.
- Escalate unresolved issues to the 2nd Line Support or relevant teams as necessary.
- Document and maintain records of issues and resolutions for future reference.
- Infrastructure Support:
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- Perform basic infrastructure tasks such as checking network cables and restarting switches when needed.
- Monitor system performance and report any anomalies to the appropriate teams.
- Assist in setting up and configuring IT equipment for new users.
- Maintain an inventory of IT assets and ensure proper documentation.
- Respond to support requests via phone, email, and helpdesk software promptly and professionally.
- Provide excellent customer service and ensure a high level of user satisfaction.
- Participate in regular team meetings and contribute to continuous improvement initiatives.
- Assist in training users on basic IT functionalities and best practices.
Qualifications:
- Education and Experience:
- A degree in Information Technology, Computer Science, or a related field is preferred.
- At least 3 years of experience as a Key User or WMS IT Supporter.
- Prior experience in a 1st Line Support role or similar position is advantageous.
- Technical Skills:
- Familiarity with WMS Reflex.
- Overall technical knowledge of IT systems, infrastructure, and applications.
- Basic understanding of networking concepts and infrastructure components (e.g., switches, routers, cables).
- Proficiency in using helpdesk software and remote support tools.
- Knowledge of Windows operating systems and Microsoft Office Suite.
- Warehouse operation knowledge.
- Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- High attention to detail and organizational skills.
- Fluent in English; German language knowledge will be a plus.
- Critical thinking and problem-solving abilities.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.