Job Family:
Patient Account Representative
Travel Required:
Clearance Required:
What You Will Do:
The Central Denials Account Representative conducts thorough account reviews to determine the appropriate action needed to resolve the account balance. This includes reviewing and performing the following:
227 Electronic Files
835 Electronic Files
UB04’s and 1500 Claim Files
Medical Record
Making outbound calls to Insurance Companies to resolve claim denials and account balances.
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Performing Non-Clinical Appeals
Assisting Supervisor/Manager as needed with various projects.
Escalate payer issues/trends to a supervisor with the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
Communicate to Supervisor/Manager areas of concern or areas of improvement.
Resubmit Corrected Claims and supporting documentation as need for the patient experience.
Communicate with other organizational departments to ensure proper handling of patient accounts.
Communicates issues to management timely and performs other duties as assigned by direct supervisors.
Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
What You Will Need:
High School Diploma
0- 2 years of healthcare claims experience
What Would Be Nice to Have:
Basic computer skills
Good written and verbal communications skills.
Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact.
Ability to perform essential job functions with high degree of independence, flexibility, and creative problem-solving techniques.
Ability to interpret and apply reimbursement aspects of managed healthcare contracts.
Exceptional customer service skills including effective and efficient problem solving and analyzing skills.
Ability to initiate and follow through on projects and work independently with minimal supervision required.
Revenue cycle or denials experience
Proficient in Word & Excel
This position is located onsite in Birmingham, AL
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.