Manager, Account Services

Description

Position at GroupM Investment

Overview

In this role, you will be responsible for successful day-to-day client and account management, internal financial reporting as well as team development and oversight. You will also be in charge of implementing Out-of-Home media recommendations. This position entails a heavy emphasis on account and client services, with opportunities to incorporate unique creative executions, programmatic and digital audience-based OOH solutions, along with traditional installations.

Your Impact

• Supports agency's relationship with client contacts and assigned sister-agency teams, ensuring positive, collaborative relationships for the business
• Leads account team's day-to-day business, assuring that the team is consistently adhering to buying and planning process, policies and procedures for assigned accounts
• Mentors junior team members, inspiring them to reach their potential and building curious and confident colleagues
• Develops and delivers all or part of client presentations and reviews all client documents to ensure accuracy
• Thoroughly comprehends clients' business and important facets of clients' industries and sectors
• Ensures all Media Authorization forms are signed and filed, media plans are implemented, and all deadlines are met
• Conducts in-depth negotiations and manage/participate as necessary in rate negotiation process for direct reports
• Develops and reviews case studies and campaign profile questionnaires
• Identifies and tracks client issues and resolve/escalate as needed
• Engages collaboratively with GroupM Digital team and GroupM Investment team to ensure all opportunities are delivering on annual set targets with partners
• Grows and helps to manage business development activities
• Contributes to Kinected, our internal content-sharing and learning management platform
• Reviews monthly and quarterly billings (compare to client budgets as needed), changes in client estimates, and forecasts
• Ensures vendor discrepancies are resolved, escalate as needed
• Ensures team is fully compliant with SOX, WPP and company policies and procedures

• Bachelor's degree, preferably with a concentration in advertising, marketing, business administration or communication, or equivalent work experience
• 5 to 7 years' experience with an advertising organization
• Well-developed interpersonal skills, maturity, credibility, confidence and integrity
• A strong sense of curiosity & tenacity to explore new ideas and market firsts
• Excellent oral and written communication skills
• Collaborative and adaptable, with strong focus on teamwork

• Must be highly reliable and able to work on multiple tasks at once